SHAHOST is an information technology service provider. Our customers are responsible for the information they or their end users store in our hosting environment as well as compliance with SHAHOST’s acceptable use guidelines and applicable laws related to the stored information.
SCOPE OF POLICY
SHAHOST collects “personally identifiable” and “non-personally identifiable” information about you when you access our website, purchase our services, or communicate with us using tools on our website. This information is provided to SHAHOST manually by you or automatically collected through information gathering tools such as cookies and web beacons.
“Personally Identifiable Information” is information linked to your identity. SHAHOST collects the following personally identifying information: your name, email address, physical address,
phone number, credit card information, login credentials, and/or other such information that you would provide to register to use SHAHOST’s services.
“Non-personally Identifiable Information” is information that does not determine your identity like web server logs, internet protocol (IP) addresses, browser type, or personally identifiable
information that has been removed or hidden (e.g. aggregation). We may also collect nonpersonally identifiable information as anonymous information. SHAHOST does not intentionally collect or maintain, and does not want you to provide, sensitive information such as race or ethnicity, medical condition, or religious beliefs.
COOKIES, BEACONS, TAGS, AND OTHER TRACKING TECHNOLOGIES
SURVEYS & CONTESTS
From time-to-time, SHAHOST may provide you with the opportunity to participate in contests or surveys and, if you choose to participate, we may request that you provide certain personally identifiable information (such as name, shipping address, zip code, age level). Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this personally identifiable information. Your information will be used to notify the winners, award prizes, and monitor or improve our website.
Further, if we use a third party to conduct the surveys and contests, we will not share your personally identifiable information without your prior written notice and choice. The third party will also be
prohibited from using your personally identifiable information for any other purpose. SHAHOST may be liable for the appropriate transfer of personal data to third parties.
INFORMATION USE AND DISCLOSURE
SHAHOST uses the information it collects about you to provide its services to you and may use your Personally Identifiable Information and Non-personally Identifiable Information:
• To contact you regarding functionality changes to our services or website.
• To contact you regarding any agreements or accepted terms that you may have with SHAHOST.
• To provide you with marketing emails, special offers, advertising campaigns, or newsletters.
• To provide you with information logs associated with the use of SHAHOST’s services.
• To collect payment and bill for our services.
• To respond to any requests from you regarding sales and support.
• To help personalize searches.
• To diagnose problems.
• To provide information to a third party in the event of any disposition of all or any portion of our
business (e.g. reorganization, sale, assignment, bankruptcy).
• To register your domain and IP address through ARIN (American Registry for Internet Numbers).
• To comply with law (e.g. subpoena) or similar legal process. SHAHOST may be required to share
personal data in response to lawful requests from public authorities including to meet national
security and/or law enforcement requirements.
• When we believe in good faith that disclosure is necessary to protect our rights, protect your
safety or the safety of others, investigate fraud, or respond to a written government request.
• To carry out other purposes as disclosed to you through the website, or found in terms or an
agreement between you and SHAHOST.
UPDATES TO YOUR INFORMATION
You may opt out of any future communications from SHAHOST at any time by emailing us at [email protected] If your personally identifiable information is necessary for the provisioning of services you requested, you cannot opt out without terminating your services. We will respond to your request for opt out request within thirty (30) days. SHAHOST acknowledges the right of EU and Swiss individuals to access their data. If you wish to access or update your data, you may do so by logging into your account or by calling customer support.
Your personally identifiable information is important and we maintain safeguards to protect its disclosure. SHAHOST uses industry standard Secure Socket Layer (SSL) encryption for your data that is transferred over the internet, and we only share personally identifiable information to employees and third parties who need the information to perform a specific responsibility. Despite its use of encryption, SHAHOST cannot guarantee any method of transmission of information over the internet is 100% secure. Should SHAHOST become aware of an actual breach of your personally identifiable information, we will notify you immediately.
SHAHOST complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention
SHAHOST has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do
not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacyshield/for-eu-consumers
for more information and to file a complaint.
Please note that if your complaint is not resolved through any of the above channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
If your complaint is not satisfactorily addressed, and your inquiry or complaint involves human resource data, you may have your complaint considered by an independent recourse mechanism: for EU/EEA Data Subjects, a panel established by the EU data protection authorities (“DPA Panel”), and for Swiss Data Subjects, the Swiss Federal Data Protection and Information Commissioner (“FDPIC”). To do so, you should contact the state or national data protection or labor authority in the jurisdiction where you work. SHAHOST agrees to cooperate with the relevant national DPAs and to comply with the decisions of the DPA Panel and the FDPIC.
SHAHOST’s Privacy Shield compliance is subject to the investigatory and enforcement powers of the
U.S. Federal Trade Commission (FTC).
Our website and/or services is not directed at children and our services are designed for businesses. We do not knowingly collect information from or about children under 13 years of age, and use of our services by children under 13 years of age is forbidden.